One of the biggest challenges we faced in our organization was the avoidance of leaders having difficult conversations to build trust and increase accountability. Tracy Pierce is a master at teaching the gift of difficult conversations. In a very short period of time, he helped our supervisors and senior leaders learn to encourage healthy conflict and have the courage to face challenging conversations head on. Tracy helped us create the tools we needed to successfully eliminate the fear of retaliation in our organization. This was a critical step in establishing a sustainable values-based people culture.
Chief People & Performance Officer